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Account Manager

£35,000 - £40,000 base salary (up to £80k OTE)
  • Full Time
  • Hybrid (Mainland UK)

About the role

We are seeking an experienced Account Manager to drive business growth and expand our client base, which includes household names and prestigious organisations across various sectors. This is a vital role to build strong relationships at senior, technical & non-technical levels, and create and execute opportunities to maximise value for Longwall and our clients.

Reporting to the Sales Director and collaborating with the marketing, consulting, and technical teams, you’ll nurture relationships, identify new opportunities, and manage proposals and renewals. Aligned with an SDR, you’ll focus on developing new logo opportunities and serve as the first point of contact, representing our brand and aligning clients’ objectives with our portfolio.

Responsibilities include strategic account planning, maintaining and developing relationships, and achieving gross profit targets. This role is key to Longwall’s growth strategy and offers unlimited opportunity to shape your future in a focused and supportive environment.

Hybrid role with 1-2 days travelling per week to the company office, client sites or other locations as needed in the performance of the role.

Key responsibilities

  • Develop and execute account plans to ensure renewal and growth in revenue for each client.
  • Build a robust upsell pipeline to achieve quarterly and annual sales targets.
  • Proactively manage the renewal process, ensuring timely renewals for all assigned clients.
  • Expand our relationships within each client to a more senior level where needed.
  • Visit client sites and/or attend regular in person meetings and liaise with channel partners as appropriate to grow accounts.
  • Achieve weekly, monthly and quarterly scorecard metrics and complete any other internal reporting requirements.
  • Be an active contributor to the Longwall team, making constructive suggestions for improvement or new opportunities; asking for support when needed and giving it when asked.

What we're looking for

Essential Skills
  • Degree or degree level equivalent qualification
  • 3+ years of account management experience with a B2B technology services provider.
  • 3+ years forecasting & managing pipeline of upsell opportunities.
  • 3+ years experience in a customer focused role, building lasting trusted partnerships with your clients.
  • Track record of exceeding renewal and growth sales targets.
  • Developing and executing strategic account plans.
  • Ability to identify and address client concerns.
  • Ability to build trusting relationships with clients and colleagues.
  • Pipeline management & reporting.
  • Ability to assess requirements and propose appropriate solutions.
  • Concise and precise in communication; speak and present with certainty and conviction.
  • Service oriented; desire to deliver excellent customer service.
  • Exceptional: Consistently exceed expectations in tasks.
  • Trusted: Keep promises and build reliable relationships.
  • Determined: Set and achieve clear goals with persistence.
  • Human: Show empathy, and kindness, and value individual uniqueness.
Desirable Skills
    • Working as an account manager or similar role for a cyber security managed services provider.
    • Understanding of security fundamentals and business requirements.
    • Supporting marketing with developing collateral.
    • Supporting marketing with building an account-based marketing programme.
    • Certified in Cyber Security, ISC2
Role at a glance
Salary
£35,000 - £40,000 base salary (up to £80k OTE)
Type
Full Time
Location
Hybrid (Mainland UK)
Closing date
Hybrid (Mainland UK)
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